I want you to be happy with the goods and service you receive from me. If you make a purchase from Lisa Swift Illustration you have 14 days, from receipt of cancellable goods, to notify me if you wish to cancel your order or exchange an item.
How to return or exchange a product
You must notify me in writing via email at email@example.com if you wish to cancel your order or exchange an item. Please outline your reasons for doing so.
Items must be returned in appropriate packaging, and obtain proof of postage. Do not destroy or dispose of any product, even if it is faulty, before arrangements have been discussed with myself.
A refund will be processed within 14 days of return of the goods, subject to compliance with the returns policy and Terms and Conditions.
The return postage will be entirely at your cost, unless the product is deemed faulty.